There’s no escaping the fact that users always need support. This factor is the single highest contributor to TCO (Total Cost of Ownership) around desktop and laptop scenarios that enterprises have to

I was visiting a client for the first time, Union Sanitary District, 40 miles from my office in the San Francisco Bay Area, in an industrial part of Union City, bounded by swampland and factories. But

You don’t need a million dollar marketing budget or even a large staff to deliver great customer service. Whether yours is an organization of 1,000 employees or just one, you can deliver the kind of k